Information about your stay
Self Check In
We do not have a reception desk on site. You will receive a 6-digit access code by email before your arrival. This applies to both the main entrance and your Eco Room.
Check in starts at 15:00. Check out is possible at the latest at 10:00.
Keep Living: Kitchen
In the Keep Living area you can cook yourself something fresh, make a coffee.
Showers and toilets
Because we have remodeled the rooms as much as necessary and as little as possible out of love for the building and our environment, there are no toilets on our Eco Rooms.
For a small extra charge you can book a room with private shower. You will also find toilets and showers on all floors. There is a water tap in all rooms.
On request we offer a hairdryer.
Daily cleaning service
For the sake of our environment, the rooms are not cleaned daily. Fresh / extra towels can be provided upon request.
Laundry: There is a washing machine and dryer on the second floor.
Each wash/dry cycle costs € 2,-.
The use is possible from 7:00 to 22:00.
On request we offer an iron.
Travel with child/baby
Babies and toddlers (0-2 years) are welcome and will be accommodated in their own crib for an extra charge of 15€. Crib, high chair and changing mat are available on request. Children are also welcome in the room with an adult, but must have their own bed.
Smoking, alcohol, drugs - The rules
Smoking, including shishas, is prohibited throughout the building. Please use the ashtrays in front of the house. Drugs are not allowed. The alcohol regulations in Salzburg are: Beer and wine from the age of 16, stronger alcohol from the age of 18. Please bring your ID.
Fire department 122
Booking changes and cancellation conditions
If you want to extend your stay or take another person with you, just contact us by mail or phone so we can adjust your booking for you.
Booking via prepayment & free cancellation until 7 days before arrival.
Covid 19: Current measures
Here you will find current regulations for your entry and stay in Salzburg:
Frequently Asked Questions (FAQ)
How can I reach you?
We do not have a reception desk on site. However, we are available for you daily by phone at +43 662 23 10 02 from 9:00 – 19:00. If you have any questions outside of these hours, please feel free to email us: [email protected]
Do I have to share my room?
No! Once you have booked your Eco Room with us, it is your private room.
Is it possible to request a specific room?
Depending on availability, it is possible to book a special room.
I am already 16, but not yet 18 years old. Can I stay at The Keep.
If you are between 16 and 18 years old, please send us the contact details of your parents or employer before arrival and bring your passport.
Are bedding and towels included?
Fresh bed linen, a warm blanket, pillows and towels are included.
Is there WLAN?
Home office or just a cozy movie night are no problem! We have a strong WLAN.
Can I leave my luggage at The Keep before Check In or after Check Out
You are also welcome to leave your luggage in our luggage storage on the second floor before check in or after check out.
What public transport and parking facilities are nearby?
Salzburg Kiesel: 3 minutes away, trolleybus and postbus
Salzburg main station: 10 minutes away, trolleybus and postbus
TRAIN AND SUBURBAN TRAIN
Salzburg Mülln Old Town: 3 minutes away, suburban train direction Freilassing and Schwarzach St. Veit
Bike rental: Salzburg Mirabellplatz
Taxi Salzburg: +43-662-81 11 – 24/7
Car rental: Hertz Car Rental, Ferdinand-Porsche-Str. 7, 5020 Salzburg, hertz.at
You can park in the streets around The Keep Eco Residence
Monday: from 9 a.m. until 7 p.m. (short term parking zone, max. 3 hours €4,50)
Saturday: short term parking zone with parking disc 9 am to 4 pm
Sunday: parking is free of charge.
We can also recommend the parking lots/garages “Kiesel”, “Bahnhofsgarage” or “Mirabell-Kongress”. These offer 24-hour rates of €16-€36 per day, and can be reached in about 5 minutes on foot.
Where are the nearest ATM, supermarket, tourist information?
In the Kiesel Shopping Center you will find some shopping facilities as well as the nearest ATM.
The nearest tourist information is at Salzburg main station (9 minutes walk).
I forgot something, what can I do?
Send us an email with the subject “Lost and found”. Please include your room number, travel period and other details. Then we are happy to help you.